Privacy Policy

Privacy and confidentiality:

While we appreciate your interest in the site, we believe that your rights to ensure privacy and confidentiality are important to us. Therefore, Mawasim is committed to protecting the privacy and confidentiality on this site and will take reasonable steps to ensure the storage and transfer of your data is done in a secure manner through the internet with the current common technologies available. While this applies to all personal information collected automatically or tools that allow computers to communicate with the visitor during his visits to the site, Mawasim does not warrant or make any guarantees that your data will be 100% safe.

Utility Cookies:

Please note that the site may store some utilities in the private automated computer when you visit our site on the internet or register for any service or make inquiries. This allows us to automatically identify your account when you visit us the next time. It is known that most of the surfers on the internet automatically accept these terms, yet it is possible for the user to define the use of these tools independently by adjusting their own browser. Note that the nature of the information that we get about the computer can include IP address on the internet, the date and time of access to our network and parts of the site visited. The purpose of collecting this information is to monitor the feasibility of the use of our network for statistical purposes and to send you information about our company, as well as our new products and services to suit your requirement. You – the user – would be able to adjust your browser to inform you of whether or not this information is withheld. In this case, some features of the site may not be available to you.

Collection and use of data:

We collect personal data when we get them from you personally, by registering, or filling out forms or e-mail within the requested products or services, inquiries or requests or other situations in which you have chosen to provide information to us. The data processing will be done for the purposes of response and / or completion of any request from you whether it was information or advice and provide better services by sending you information about our company and new products or services that may be of importance to you. For this purpose, we can share our affiliated companies that also process data in accordance with the privacy and confidentiality of the data requirements. At all times you can request access to data and / or corrected and / or deleted. For these purposes, please send us a request to our email address.

Other sites related to this site:

This site may provide links; references or other external sites and / or others that are not linked to Mawasim. Terms of use of this website or the provisions of these links does not apply to other websites. You must check the site-specific provisions separately, as Mawasim assumes no responsibility for the content of such other websites.

Please note that this privacy statement and use of utilities above does not apply to the collection and processing of data on other sites. Mawasim will not take responsibility for any injuries or damages of any kind arising from your access to such sites, or the inability to access or use of these sites and other information provided thereon, does not use or rely on any other information about these sites. Note that the purpose of any links to other sites is merely for the convenience of users of this site.

Information provided by the user:

Mawasim reserves the right to use or copy all communications and information and / or materials submitted or sent from the user through the website in any inquiries and / or exchange with us. And by sending such material to Mawasim, you agree for it to be used by Mawasim at its discretion. Mawasim does not seek any sensitive materials, data of private property or confidential information from visitors. You must be careful, and we suggest you do not upload any inappropriate material onto the site. You hereby agree to indemnify Mawasim and Seera Group Holdings from any damages and the release of responsibility against all claims and liabilities incurred or may incur as a result of the use and / or exploitation of these materials.

Products and services:

All information provided via this site by or on behalf of Mawasim with respect to its products and services, both in the nature of the data and recommendations is believed to be reliable, however it remains the user’s responsibility to check and ensure completeness and accuracy of this information, products and services. The sale of all products and services is subject to Mawasim conditions and contractual standards and conditions of sale which are available free upon request. Mawasim does not take any responsibility regarding the use of other products and services as set forth in these contractual terms.

Intellectual property:

Unless stated otherwise, all intellectual property, including, but not limited to: copyright and content of symbols, trademarks, trade names and other information provided on the property on or via this website (whether text, images and other materials) owned by Mawasim or licensed to Mawasim, part of Seera Group Holdings that are protected by law. Mawasim allows using material from this site only for personal use or for non-commercial purposes and media as described above, subject to one or more of the following conditions:

  1. It is prohibited to distribute or sell any part of this site for commercial or political purposes.
  2. The user shall not modify any part of this site, subject to the copyright (“from Mawasim Website”) on each copy or part thereof, and the date of copy.
  3. You must seek the prior written approval of Mawasim for any modifications to text as the material on the site is the intellectual property of the company and it strictly prohibits the misuse of any of its contents.
  4. The user shall not interpret anything on this site as granting of license or right or any mark or patent or any right of intellectual property rights from Mawasim, part of Seera Group Holding. And in particular may not use any trademarks and names and / or any text and links to other sites without the prior written consent. By using this site, you give consent that as a user you do not acquire any ownership rights at all to download and use any material from the site.
  5. Without prejudice to any criminal or civil proceedings available to Seera Group Holding, the company reserves the right to block any user temporarily or permanently, if it is suspected of any violation and/or use of the site for with prejudice.

Applicable law and jurisdiction:

The site can be accessed from various countries of the world. Each of these countries has laws that may differ from the laws and regulations in force in the Kingdom of Saudi Arabia and the user with access to the network agrees that the laws of the Kingdom of Saudi Arabia (without entailing any judicial disputes) apply to all issues arising from or relating to the use of the contents of this site, the information provided through this site, or materials contained in it. Users under this Agreement irrevocably agree to the decisions of competent courts in the Kingdom of Saudi Arabia with regard to these matters. While Mawasim is making every possible effort to ensure that the use of this site stays in line with the laws in force, it does not guarantee that the site or information available through it, or these conditions are compatible with the applicable law.

Severability of texts and sentences:

If any of these conditions are partially void, the parties continue to adhere to the rest, and the void conditions will be replaced by the correct and legal provisions governing the different segments as much as possible.


In the case of the failure of Mawasim to exercise or enforce any right or provision from the provisions set forth in this document, then this should not constitute a waiver of such right or provision, and Mawasim shall have the right to exercise its right at any time.


You agree to indemnify and keep Mawasim and Seera Group Holdings harmless from any claims, actions, suits, losses or damages, including legal fees, attorney’s fees resulting from your violation of these terms, your use of the site or your placement of any content onto the website.

Entire agreement:

These terms constitute the entire agreement between the user and Mawasim, part of Seera Group Holding Co. and supersede any prior responsibility and/or notice associated with any communication and/or information received from the user published on the website.



  • Homepage – Headline next to the USPs 50

Pilgrimage is more than a trip to us

  • Hajj and Umrah Seasons’ 50

A yearly calendar in the life of a devoted Muslim has various significant dates which are linked to Pilgrimage activities and journeys.

  • About Hajj 50

The annual pilgrimage to Makkah which every Muslim has to embark on once in their lifetime is the most significant religious endeavour. 

How to perform Hajj

A step by step guide to all the intricate rituals involved in the annual, most significant pilgrimage to Makkah.

  • About Umrah 50

The pilgrimage made by Muslims to Makkah, which may be performed at any time of the year, offers an opportunity for Muslims to refresh their faith.

  • How to perform Umrah 50

A step by step guide to all the rituals involved in the pilgrimage which Muslims can perform at any time throughout the year.

  • Eligibility and Visas 50

There are different types of visas available for pilgrims wishing to travel to Saudi Arabia, including a dedicated visa for Hajj. 

  • Pandemic paragraph

Pilgrimage in times of the global pandemic

Products & Services Index Page

  • Accomodation

Accommodating pilgrims is our specialty. From great value for money hotels, to the luxury of being in hotels near Masjid Al Haram at their doorstep.

  • Flights

We provide superior and reliable services for booking domestic flights to Saudi Arabia and for trips within the Kingdom.

  • Paragraph about the service for the actual Flights page

Embarking on a pilgrimage is one of the most special journeys Muslims will experience in their lifetime. It is our pleasure to make their trip as convenient as possible with flight options to suit their needs. Whether they are travelling from far flung places into the Kingdom, or domestically within Saudi Arabia, we partner with the leading international and domestic airlines to ensure a smooth journey tailored to their needs.

  • Transportation

It’s our duty to ensure the comfort of religious travel guests throughout their entire journey so we offer a range of on-ground transportation options.

  • Activities

With a range of tours and activities available for travellers to go beyond and explore the sights and sounds of Saudi Arabia.


  • Tourist Visa

From September 2019, Saudi Arabia offers easy access to tourist visas for a variety of destinations. Here is how to get them.