PRIVACY POLICY
This Privacy Notice explains: who we are how we collect, share and use your personal data how you can exercise your privacy rights
Mawasim is the Data Controller responsible for your personal data (referred to as "we", “us” or “our” in this personal data terms).
Contact Us
If you have any questions about this personal data terms the use of your personal data or wish to request to exercise any of your rights please contact us using the following details:
By email: [email protected]
By post: Mawasim Tours and Umrah Services Seera Group Building, Imam Saud Bin Abdulaziz Bin Mohammed Rd AL Taawun Riyadh Saudi Arabia
Making a Data Protection Complaint
If you have any complaints about the use of your personal data or concerns about the way your personal data is handled and your rights, you may submit a complaint to us directly using the contact details above in these Terms. If you are not satisfied with the way we handle your complaint, you are entitled to raise a complaint directly with the Saudi Data and AI Authority via the National Data Governance Platform here: https://dgp.sdaia.gov.sa/wps/portal/pdp/services/details/ReportsandComplaints, or the supervisory authority in the member state where you reside.
Personal Data We Collect from You
We collect personal data when you: complete the online contact form on our website
request, purchase and use a service from us
communicate with us (including phone calls, chat, email, web forms, social media)
The types of personal data we collect from you include/are: Identity Data includes your first name, last name, photos, videos etc.
Contact Data includes your email address, telephone number(s), and home address
It is important the personal data we hold about you is accurate and up to date. Please keep us informed of any changes to your personal data for example change of contact details, etc.
Personal Data We Collect from Others
We don’t collect your personal data from other sources.
How We Use Your Personal Data
We use your personal data for the following purposes: Purpose/Activity: To provide information that you have requested. Type of Data: Identity, Contact. Lawful basis of processing: Legitimate interests, To enter into a contract.
Purpose/Activity: To provide you with a service. Type of Data: Identity, Contact. Lawful basis of processing: Performance of a contract
Where we are processing your personal data for our legitimate interests, you may object to the processing of your personal data.
We need certain personal data from you to be able to provide services to you.
Sharing Your Personal Data
When necessary, we share your personal data with: our service partners (such as airlines, hotels etc.) tax, government, and any relevant regulatory authorities prosecuting authorities and courts, and/or other relevant third parties connected with legal proceedings or claims law enforcement agencies third parties where we are required to do so by law
Transfer of Your Personal Data Outside the Kingdom of Saudi Arabia (KSA)
Your personal data may be transferred outside of the KSA to our trusted service providers. We require everyone we work with to keep your personal data confidential and secure. We ensure that suitable protection is maintained at all times by ensuring that appropriate safeguards are in place.
Retaining Your Personal Data
We keep personal data for as long as it is required by us for the purposes described above to meet our legal or regulatory obligations, for the exercise and/or defence of any legal claims
Profiling
We do not engage in any profiling activities with your personal data.
Automated Decision Making
We do not use any automated processes to make decisions about you that produce legal or significant effects concerning you.
Your Data Subject Rights and How to Exercise Them
You have rights relating to the personal data we hold about you, however, they may be subject to various exceptions and limitations. You can request to exercise your rights at any time by contacting us. The contact details can be found in the Contact Us section of this notice. Your rights: Right to be informed: We are obliged to provide clear and transparent information about our processing activities of your personal data. Right to withdraw consent: You may withdraw consent at any time if we are relying on your consent to process your personal data. This won’t affect any processing already carried out before you withdraw your consent or processing under other grounds. Request access to your personal data (commonly known as a “data subject access request”): You have the right to understand what personal data we hold about you and why. Request correction of the personal data: If you believe that we hold inaccurate or incomplete personal data, you have the right to request us to rectify or correct your personal data. Request erasure of your personal data: You may ask us to delete or remove personal data where there is no good reason for us to continue to process it. Please note, however, that we may not always be able to comply with your request for erasure for specific legal reasons.
Request restriction of processing of your personal data: You may ask us to stop processing your personal data. We will still hold the data but will not process it any further. Right to object: You have the right to object to our processing of your personal data where: processing is based on legitimate interest processing is for the purpose of direct marketing
Last updated: 5 June 2024
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